About

Bridget Lamb, PhD is a seasoned Customer Success Manager at Spectrum Labs with over 23 years of experience in the field. She is a strategic thinker with excellent leadership, analytical, organizational, and communication skills. Bridget has extensive management experience and has worn many hats throughout her professional career. She is a leader in Customer Success, Corporate Compliance, Communications, and Strategic Planning. Bridget is a driver in the development and use of Key Performance Indicator (KPI) scorecards that facilitate organizational improvement. Her ability to analyze data and prepare written reports has been instrumental in the success of her projects. Bridget is also a member of Gain Grow Retain, an open, free community built by and for customer success leaders. Prior to her current role at Spectrum Labs, Bridget was the Director of Research and Program Evaluation at Behavioral Health Concepts, Inc. She supported consulting projects focusing on program evaluation, organizational analysis, and outcomes assessment for organizations and agencies in Missouri and other states. Bridget also managed a statewide needs assessment project to identify training needs of all state government employees and assisted state officials in developing a training strategic plan. Bridget holds a Doctor of Philosophy (PhD) in Organizational Psychology from St. Louis University, a Master's Degree in Organizational Psychology from the same institution, and a Bachelor of Arts in Psychology from Northeast Missouri State University. She is skilled in Mobile and UI and has a wealth of relevant experience. Overall, Bridget is a highly skilled and experienced Customer Success Manager with a talent for strategic thinking and leadership. She is a valuable asset to any organization and has a proven track record of success.